New phone system and extensions for Kouga

Kouga Municipality is busy upgrading its PABX (private automatic branch exchange) telephone system as part of the institution’s efforts to improve its communications infrastructure.

The upgrade comes with new extensions for many of the municipal departments.

As any change would have it, the migration has presented some challenges, with the public battling to get hold of departments directly and the switchboard struggling to transfer calls.

Corporate Services Portfolio Councillor Hattingh Bornman said the aim was for the installation of the new system to be finalised by the end of the week.

“The direct extensions to most departments have changed, consequently, the public will no longer be able to reach staff with these old numbers. 

“Our main switchboard and the all-hours emergency numbers, however, remain the same and are operational.”

The switchboard number is 042 200 2200 and the all-hours emergency numbers are 042 291 0250 and 042 291 0283.

“We appeal to residents to be patient with us during this period,” said Bornman.

Press Release – Kouga Municipality