Municipal payments

by | Jun 23, 2017 | Kouga Municipality | 1 comment

Important info for Kouga Municipal payments and account holders

Kouga Municipal cashiers to close at noon on 30 June & Residents asked to re-register for municipal online service

Residents are asked to take note that all municipal pay-points (cashiers) will close at 12 noon on Friday, 30 June 2017.

Kouga Executive Mayor Elza van Lingen said the early closure was necessary so as to allow the municipality to close off its books for the 2016/2017 financial year.

Friday, 30 June 2017, will be the last day of the current financial year.

She said the arrangement would only affect those wanting to make payments directly at municipal offices, including the Kouga Traffic Department at Humansdorp.

Residents will still, however, be able to make internet banking payments or pay at external pay-points such as the Post Office, pay@, Ackermans, Shoprite/Checkers/Usave, Spar, Pick n Pay, Pep Stores, EasyPay, My eBills and Boxer.

Residents asked to re-register for municipal online service

Residents and ratepayers who registered during the months of March 2017 and April 2017 to receive their municipal accounts via email have been asked to re-register.

Kouga Executive Mayor Elza van Lingen said that data added to the system during these two months was lost when the service providers’ server crashed.

“We humbly apologise for the inconvenience, and would like to assure residents that additional back-up measures have been introduced to prevent this from happening again,” she said.

Those who registered during March and April 2017 are asked to contact the municipality’s Income Department at Jeffreys Bay to verify that they are still registered or to obtain a new access key to re-register.

Those affected can phone 042 200 2138 (Patrick), 042 200 2135 (Trevor) or 042 200 2263 (Centelle).

Press Release
Laura-Leigh Randall
Kouga Municipality
Media Liaison Officer
084 2055 388

1 Comment

  1. Bruce Anderson
    Bruce Anderson on June 23, 2017 at 1:12 pm

    That any service provider can lose 2 months of data due to a server crash suggests they are either not equipped for the service or negligent. The Municipality should require every service provider to have adequate processes in place to back up data on a regular basis – this should be in the service agreement. Simple good business practice.
    I trust that the municipality will recover the 2 months fees paid to the service provider, given that there was effectively no value for the service.
    Accepting poor service is not acceptable.