Municipal Customer Satisfaction Survey – Enhancing Services:

Your Voice Matters

– In a dedicated effort towards continuous improvement, Kouga Municipality is conducting a Municipal Customer Satisfaction Survey, aiming to gain valuable insights into residents’ experience with service delivery.

The focus is on everyday service delivery, including water, electricity, refuse removal, sanitation, and roads – with scores ranging from one to five, the former reflecting the worst opinion and the latter the best.

The main objective of the Municipal Customer Service Survey is to prioritise customer care. The aim is to obtain a clear and comprehensive understanding of how residents perceive the services provided by the municipality.

See also: Reminder: Water Amnesty

Residents are urged to make use of the survey to evaluate the municipality and to suggest areas of improvement.
Participation is entirely voluntary.

Customer Satisfaction Survey.
This includes an online survey at:
 English – https://arcg.is/05DeP4
 Afrikaans – https://arcg.is/0vqj4K
 isiXhosa – https://arcg.is/1H0qrK0

The closing date for the survey is 2 March 2024.

Municipal Customer Satisfaction Survey