Kouga Municipality’s Customer Satisfaction Survey is underway. What do you really think?

Kouga Municipality’s Customer Satisfaction Survey is underway. What do you really think?

Kouga Executive Mayor, Horatio Hendricks, said the aim of the survey was to determine how residents experienced service delivery during the 2021/2022 financial year, which comes to an end on June 30.

He called on residents to make use of the platform to evaluate the municipality and to suggest areas of improvement.

“The focus is on everyday service delivery, including, water, electricity, refuse removal, sanitation and roads,” he said.

The survey has the different services offered by the municipality, with scores of one to five, the former reflecting the worst opinion and the latter the best.

Hendricks said the Council valued input from residents as this helped the municipality to identify and prioritise work that needed to be done.

“When we adopted our vision, Good Governance through Service Excellence, we understood that running a municipality was about listening and responding to the communities we serve,” he said.

He said the survey would not replace platforms such as community meetings but was designed to enhance accountability and the involvement of residents in municipal processes.

The municipality will make use of digital platforms and other practical methods to communicate and receive inputs on the Customer Satisfaction Survey.

This includes an online survey at https://forms.office.com/r/esqcbHnZsm. The survey is also available on Kouga Municipality’s website.

Questionnaires are also available at all municipal offices, ward offices and public libraries.

The closing date for the survey is 15 July 2022.