Kouga Executive Mayor, Horatio Hendricks, said the aim of the survey was to determine how residents experienced service delivery during the 2021/2022 financial year, which comes to an end on June 30.
He called on residents to make use of the platform to evaluate the municipality and to suggest areas of improvement.
“The focus is on everyday service delivery, including, water, electricity, refuse removal, sanitation and roads,” he said.
The survey has the different services offered by the municipality, with scores of one to five, the former reflecting the worst opinion and the latter the best.
Hendricks said the Council valued input from residents as this helped the municipality to identify and prioritise work that needed to be done.
“When we adopted our vision, Good Governance through Service Excellence, we understood that running a municipality was about listening and responding to the communities we serve,” he said.
He said the survey would not replace platforms such as community meetings but was designed to enhance accountability and the involvement of residents in municipal processes.
The municipality will make use of digital platforms and other practical methods to communicate and receive inputs on the Customer Satisfaction Survey.
This includes an online survey at https://forms.office.com/r/esqcbHnZsm. The survey is also available on Kouga Municipality’s website.
Questionnaires are also available at all municipal offices, ward offices and public libraries.
The closing date for the survey is 15 July 2022.
Road maintenence is pathetic in Santereme. Asked 5 times on the app still nothing done . No new road signs in Santereme yet village and Csf has. The land encroachment in sea vista is at epic proportions. No control and its a wetland . These areas should be strictly monitored and patrolled.
Hi daryl and thanks for the reply. Please send your feedback directly to the municipality. The link was in the article and it is repeated here for your convenience – https://bit.ly/3tgYZrT
The sewage tanker rota performance and service is the worst and the biggest expenditure wastage with the trucks going back and forth across town. This should be done in a similar manner to the garbage collection with areas havi g sewerage days except for emergencies
Hi Dot and thanks for the reply. Please send your feedback directly to the municipality. The link was in the article and it is repeated here for your convenience – https://bit.ly/3tgYZrT
St Areme…..roads are in a dreadfull state. Hardly any road name signs.. Difficulty in getting septic tanks emptied. Big concern regarding the informal settlement and how it is expanding. The amount of rubbish on the side of the roads
Hi Quizzy and thanks for the reply. Please send your feedback directly to the municipality. The link was in the article and it is repeated here for your convenience – https://bit.ly/3tgYZrT
Satisfied
Hi Jakes and thanks for the reply. Please send your feedback directly to the municipality. The link was in the article and it is repeated here for your convenience – https://bit.ly/3tgYZrT
Great need for storm water drains in Tom Brown Boulevard, St Francis Bay before floods take place
Hi Paul, and thanks for the reply. Plse send your feedback directly to the municipality. The link was in the article and it is repeated here for your convenience –