KOUGA Municipality’s data cleansing campaign – cleaning-up and updating its records of all property and municipal services information across the region – are well on track.

With electronic engagements kicking off earlier this month, the door-to-door campaign will start on 1 February 2023.

The campaign includes customer data cleansing, data quality checks, data improvement and billing data cleansing among others at all properties privately and publicly owned, occupied or not occupied and serviced by Kouga Municipality.

The campaign consists of two forms – one being electronic engagements through the municipality’s Customer Care Application (Kouga Cares), as well as door-to-door engagements.


“The Kouga Cares application can be accessed through the municipality’s website at www.kouga.gov.za. Once-off registration can be done in a few easy steps,” said Kouga Executive Mayor, Horatio Hendricks.

“Once registered and residents’ accounts are added to their profile, they will be able to update their information.”

Where residents choose to complete the questionnaire online, residents must ensure that the information provided is accurate and complete. Verification of the information will be performed and if there is missing information or discrepancies found, the municipal field workers will be required to confirm the information at your door.


Municipal field workers will visit residential and business premises from 01 February 2023 to physically verify properties and collect or confirm information.

“Field workers will carry identification cards, which will reflect all their information,” said Hendricks.

He said the data cleansing campaign will assist to remove hindrances to service delivery, improve financial controls, enhance planning and decision making by the Council and to be in line with audit standards and the Municipal Finance Management Act requirements.

“Once the data clean-up and updates are complete, the new accurate data will assist the municipality with timely and accurate meter readings, correct billing resulting in more accurate readings, and a reduction in billing errors.”

For more information, contact the Kouga Call Centre at 042 200 2200.